Privacy Policy

Last Updated: May 23, 2026.

1. Introduction and Commitment to Privacy

At Katsubet (katsubet-canada.com), we recognize that your privacy is of the utmost importance. As a premier provider of online gaming entertainment for players across Canada, we are dedicated to protecting your personal information and ensuring that your gaming experience — whether you are chasing a massive Mega Moolah progressive jackpot, testing your skills at live dealer blackjack, or placing a bet on your favorite NHL team — remains secure and private.

This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA), as well as provincial regulations such as those overseen by iGaming Ontario (AGCO), the British Columbia Lottery Corporation (BCLC), and the Alberta Gaming, Liquor & Cannabis Commission (AGLC). By using our services, you consent to the data practices described herein.

2. Information We Collect

To provide you with a seamless and exciting gaming experience, we collect various types of information when you interact with our platform.

A. Personal Information Provided by You

When you create an account, verify your identity, or contact our support team, we may collect:

Contact details: Full name, date of birth, residential address, email address, and telephone number.
Account credentials: Username and secure password.
Verification documents: Government-issued identification (e.g, driver's license or passport) to comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) regulations.
Communication records: Transcripts of your interactions with our customer support team regarding inquiries, bonuses, or technical assistance.

B. Transactional and Financial Information

Given our focus on the Canadian market, we handle sensitive financial data to process your deposits and withdrawals efficiently. This includes:

Payment method details: Information related to Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and various cryptocurrency wallets.
Transaction history: Records of your deposits (whether they be a "loonie" or a high-roller deposit), withdrawals, and wagering activity.

C. Technical and Usage Data

As you navigate our site — from browsing our lobby for the latest slots like Gates of Olympus or Starburst to checking the status of your wagering requirements — we automatically collect:

IP address and device information (model, operating system, browser type).
Log data: Time spent on site, game preferences, and navigation paths.
Cookies and tracking technologies: These help us remember your preferences and ensure your session remains secure.

3. How We Use Your Information

We use the collected information for the following purposes:

Account Management: To verify your identity, manage your account status, and ensure you are of legal gambling age in your specific province.
Processing Transactions: To facilitate smooth financial transactions using trusted Canadian methods like Interac e-Transfer, ensuring your funds reach your account promptly.
Personalization: To provide a tailored experience, including localized content for Quebec users (bilingual support) and relevant promotions for sports enthusiasts following the Toronto Maple Leafs or the Toronto Blue Jays.
Compliance and Security: To fulfill our legal obligations under provincial gaming acts, detect fraudulent behavior, and maintain the integrity of our games.
Customer Support: To address any questions you have regarding your account, bonus terms, or "sniping" a big win.

4. Disclosure and Sharing of Information

We do not sell your personal information. We may disclose your data to third parties only under the following circumstances:

Service Providers: We work with payment processors and identity verification services that are essential for operating in Canada. These providers are contractually obligated to maintain the confidentiality of your data.
Legal Requirements: We may disclose information if required by law, such as responding to a request from a law enforcement agency, a regulatory body like iGaming Ontario, or in connection with anti-money laundering investigations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Security of Your Data

We employ industry-standard encryption protocols (SSL/TLS) to ensure that all data transmitted between your device and our servers is protected. Your financial information is handled with the highest level of caution. We conduct regular security audits to prevent unauthorized access, disclosure, or alteration of your personal information.

While we implement robust security measures, please remember that no transmission over the internet is 100% secure. We encourage you to keep your password confidential and use multi-factor authentication (MFA) where available to keep your account safe.

6. Your Rights Regarding Your Data

Depending on your province of residence, you have specific rights concerning your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correction: If you find that your information is inaccurate (e.g, a change of address), you may ask us to update it.
Right to Deletion: Under certain conditions, you may request that we delete your personal information, provided that this does not conflict with our legal or regulatory record-keeping obligations.
Right to Withdraw Consent: You may withdraw your consent for marketing communications at any time by updating your account settings or unsubscribing from our emails.

7. Responsible Gambling and Privacy

Katsubet is committed to fostering a safe gaming environment. We monitor gaming patterns to identify potential issues with problem gambling. If you or someone you know requires assistance, please be aware that we may be required to keep records of voluntary exclusion or limit settings as part of our commitment to responsible gambling.

If you feel your gaming is becoming an issue, we encourage you to contact:

ConnexOntario: 1-866-531-2600.
Problem Gambling Helpline: 1-888-230-3506.
Visit: iGamblingOntario.ca.

8. Retention of Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations (such as the mandatory retention periods for financial records set by provincial regulators), and to resolve disputes. Once the information is no longer required, it is securely destroyed or anonymized.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance your user experience. These include:

Strictly Necessary Cookies: Essential for the website to function, such as maintaining your login session.
Performance Cookies: Used to analyze site traffic and improve our services.
Functional Cookies: These remember your preferences, such as your chosen language or currency settings (CAD).

You can control your cookie settings through your browser, but please note that disabling certain cookies may impact your ability to use specific features of our site.

10. Canadian Compliance and Regional Considerations

A. Ontario (iGaming Ontario/AGCO)

For players accessing our services within Ontario, we operate in strict alignment with iGaming Ontario’s standards. We ensure that our bonus culture — including match bonuses and free spins — follows the specific opt-in rules mandated for the Ontario market. Bonuses are never automatically applied to your account without your explicit request.

B. Quebec

We respect the linguistic and cultural nuances of our Quebec players. Where applicable, we provide bilingual support to ensure our French-speaking users can navigate their account settings, read bonus terms, and contact support in their preferred language.

C. Data Sovereignty

While some of our servers may be located internationally to ensure the best possible performance for our games, we ensure that any transfer of data is protected by technical and organizational measures that meet or exceed the requirements of Canadian privacy law.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or best practices. When we make significant changes, we will notify you through our website or via email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out to our dedicated support team. We pride ourselves on offering a "beauty" of a support experience and are always here to help.

Email: [email protected].

Whether you are here for a quick spin on a hockey-themed slot or to engage in some "bar down" blackjack action, thank you for trusting Katsubet with your gaming experience. We remain committed to keeping your data as secure as a lock on a bank vault.